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Need Help? 01695 576 800 (Mon - Fri) 09:00 -17:30

 

FREQUENTLY ASKED QUESTIONS


How do I send you my artwork?

You can upload your artwork through our website. Select the product you wish to be personalised, then upload your artwork on the product page.

What requirements do you have for the artwork I send to you?

We prefer logo files to be sent in Vector format which are usually PDF, AI, EPS or SVG files. If you don't have your logo or graphic in a vector file then don't worry we can work with it regardless.

How do I see what my order will look like before it’s delivered?

We always send a proof of all orders before we get started on any personalised items. If you require any changes, you can get back to us and we’ll make the changes. We will send you another proof form until you are satisfied with your artwork. Once the artwork has been accepted by you, we will start the personalisation and your artwork cannot be changed from this point.  

I want my artwork to be bigger than what you offer - Can you do it to my size?

If you require larger artwork than the standard sizing we offer then please contact us for a custom quote.

I require different names/ numbers on each garment - Can you help me?

Yes. You can upload your requirements when selecting the product you want, by filling out the text box. Or you can email us your requirements, with your order number. Please remember when ordering multiple sizes/colours that you tell us which size/colour you want to be printed with each name.  

 How do you print my logo on to the clothing?

We use vinyl to put your logo on to the clothing. Your logo will be cut out of the vinyl, weeded by hand and then heat pressed on to the clothing.We use a large range of vinyl and each has been tested on the clothing we offer to ensure it lasts long and remains durable.  

Do you offer embroidery?

Unfortunately at the moment we don’t, however we will in the near future.

What’s the difference between the printing types?

Vinyl Print: With vinyl print your logo is printed on a vinyl cutter before being weeded out and heat pressed on to the garment. It all starts with your logo being converted into vector format and then run through a specialist software.Perfect for smaller orders of 1 - 20 as setup is fairly quick and easy. 


 Colour Transfer: Colour transfer is perfect for multi colour logos and images. All artwork is first prepared using graphic design software before being transferred to a Rip program. Your artwork is then printed on to a specialist clothing vinyl and heat pressed onto the garment.Makes multi colour logos and images easy to reproduce.Screen Printing: Screen printing also known as silk screen is an interesting process. Artwork is prepared on a computer before being printed on to a transparent negative, the image is then exposed on to a silk screen using a powerful light exposure unit. There is a few more steps of preparation before ink is spread on to the silk screen with the garment below it. The ink passes through the screens mesh leaving the artwork on the garment. 


 Screen printing is ideal for larger quantity orders only as the setup time and cost is substantially more than other print methods.

How do I order samples from you?

You can order samples, simply by purchasing blank clothing. Find the product you want to try out, add it to your basket (without any personalisation) and check out. You can then return the samples, with the return slip we send you and we’ll do the rest.

I want to return the samples but I’m not making an order - what do I do?

That’s not a problem. Please return the samples you ordered, with the returns form and we will refund you as soon we receive the items back.We would really appreciate it if you filled out the returns form in detail, so that we know your reasons for not placing an order. This will help us to keep data of all of our product range.

What’s the process after I’ve ordered samples and want to make an order?

That’s great. Please return your samples, with the returns form filled in.You can either:1 Return your samples, get a refund and then make a new order online and upload your personalisation2 To make it easier for you, just fill out the returns form in full detail and we will contact you for your personalisation requirements. We will also send you an invoice for the total of the personalisation and refund you on any items you don’t want to purchase)

I want to return the samples but I’m not making an order - what do I do?

That’s not a problem. Please return the samples you ordered, with the returns form and we will refund you as soon we receive the items back.We would really appreciate it if you filled out the returns form in detail, so that we know your reasons for not placing an order. This will help us to keep data of all of our product range.

When will my order be dispatched?

We aim to print and dispatch all orders within 7 working days.

I need my order urgently - can you help?

Yes. If you require something urgently please contact us via email or phone and we will do our best to complete your order for when you need it. Please email EMAIL ADDRESS or call us on 01695 576 800.

How much is delivery?

Single Item 1st Class 1-2 Days (5-7 Days Dispatch For Personalised Items.) £1.75

Standard Delivery Under £50.00 3-5 Days (5-7 Days Dispatch For Personalised Items.)£2.95 

Standard Delivery £50.00 - £99.993-5 Days (5-7 Days Dispatch For Personalised Items.) £4.95 

Standard Delivery £100.00 - £199.003-5 Days (5-7 Days Dispatch For Personalised Items.) £6.95 

Express Delivery 1-2 Days (5-7 Days Dispatch For Personalised Items.) £8.95 

Free Delivery (over £199)3-5 Days (5-7 Days Dispatch For Personalised Items.)


 Free** Delivery to mainland Europe is £19.99 


 We aim to print and dispatch all orders within 5-7 working days. If you have a deadline you would like to discuss with us then please contact us on 01695 576 800** Free delivery in the UK is available on all orders over £199.